Your surgeon has ordered surgery for you. We appreciate your confidence in our staff and we will work hard to ensure that scheduling your surgery will go as smoothly and efficiently as possible.
To this end we would like to share our process with you and what may be involved in securing your surgery date.
We strive to contact our patients within 72 business hours of date and time the order was generated and we book surgeries chronologically by the date and time they were ordered. (Unless your surgery has been ordered as URGENT in which case you will hear from us within 24 business hours). We thank you for your patience as our staff works hard to secure a date for your surgery.
NHOC staff will contact your insurance company to verify benefits as well as ascertain information regarding any financial obligation you may incur. This information will be shared with you to allow you to make an informed decision to proceed with the surgery and put payment arrangements in place. (If the main contact number you have provided to us is a cell phone please make sure that your voicemail is set up and that there is enough memory to allow us to leave a message letting you know that we are trying to reach you.)
Once financial obligations have been discussed and payment arrangements have been put in place we can assist you with selecting a surgery date. The surgery coordinator will contact you to review your health history and current medications and advise you if preoperative testing and/or clearance(s) need to be performed. This could include visits with your Primary Care Physician, Dentist and/or any specialist that you are currently treating with; or have treated with in the past; to ensure that you are in the best possible health to proceed with the surgery ordered.
While you are getting all your testing and clearances done NHOC will be working with your insurance company to ensure that prior authorization or precertification for your surgical procedure is in place before your surgery date. If you have any questions or concerns, please to not hesitate to contact our office.
PATIENTS HAVING SURGERY AT BASC OR NASC PLEASE NOTE:
If your surgeon is going to perform your surgery at Nashua Ambulatory Surgery Center please log on to www.bascnh.com\nashua and click on 'Patient-Registration' to go to One Medical Passport. If you are a first time user of One Medical Passport you will need to register by clicking on the green Register button. Please answer all the questions on each page, click save and continue. Please visit this site and do the online registration as soon as possible so that we can properly plan for your surgical procedure while taking all of your health history into consideration.
If your surgeon is going to perform your surgery at Bedford Ambulatory Surgery Center please log on to www.bascnh.com and click on BASC (Bedford) then and click on 'Patient-Registration' to go to One Medical Passport. If you are a first time user of One Medical Passport you will need to register by clicking on the green Register button. Please answer all the questions on each page, click save and continue. Please visit this site and do the online registration as soon as possible so that we can properly plan for your surgical procedure while taking all of your health history into consideration.
Sincerely,
NHOC Surgery Coordinator Team